Commitment

PURPOSE

We connect our clients with a global network of exceptional talent, pioneering new standards in flexibility, service excellence and reliability.

Company Profile

In 2021, BPO industry expert Mahir Tüzün launched CHAMPS in Istanbul with the idea of providing a platform destined to lead the revolution in customer service.

With over 35 CX professionals and our international leadership team, CHAMPS represents a global perspective. CHAMPS offers leading brands access to skilled professionals, breaking down borders with customer support experts fluent in over 13 languages.

Our journey began as a start-up in Turkey and is now growing into a global platform with a vision to seamlessly connect businesses with exceptional talent from around the globe. Our objective is to seamlessly enrich the customer experience journey for our clients and help them grow their business while providing upmost freedom and flexibility to our freelancers.

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Our Values

Champs takes notable, effective, and occasionally uncommon actions to ensure our company, product, and service have a direct impact. To us, being bold means thinking outside the box and balancing bravery with a results-driven mentality. Our teams focus specifically on high-impact work and are encouraged to speak out against groupthink during a team project.

Customer obsession means Champs is completely and totally dedicated to our clients and talent. We are proactive and consistent in our communication with our clients and talent, and dedicate above-average resources to developing and improving products and services. Our objective is outstanding customer satisfaction via outstanding services. This means Champs is also investing heavily into R&D and technology, building a frontline of customer support reps and account managers, frequently sending out surveys and NPS questionnaires, and allowing for and responding to every customer complaint or comment.

Champs has strong and sustainable principles that guide our decisions and actions. Champs will never betray the idea of doing what is right. This includes making respectful, moral decisions about our relations with our employees, clients, talent, shareholders, and suppliers. Champs is also committed to promoting fair wages and the highest environmental, social, and governance standards, as well as putting guardrails into place to ensure all laws are followed, and always making decisions that will benefit all of Champs’ stakeholders in the long run.

Champs is dedicated to consistently striving for excellence by raising internal standards and aiming to outperform competitors at every turn. Our focus on operating at the highest industry standard holds every individual accountable for doing their best work. Champs has also installed rigorous QA and R&D protocols and follows all international standards for quality control to ensure continuous customer success.

Champs prides itself on its integrity, openness and honesty toward employees, clients, talent, and stakeholders and shareholders alike. We follow these commitments in our daily operations internally and externally, and make them a top priority in all our communications. Internally, this includes being candid about Champs’ performance at all times and keeping employees informed about what changes or adaptations are needed to ensure Champs’ continued outstanding performance and success far into the future. Externally, we provide utmost transparency in all aspects of communications with our clients and talent.

Champs acknowledges and owns up to the responsibility we have to our employees, clients, talent, community, industry, and shareholders. We correct mistakes that may occur and admit when we’re wrong. We are seeing every task and every project through until it is done - and is done well!

Management Team

Leadership 1

CÜNEYT ERPOLAT

Chief Growth Officer

Ex CEO Turkey-Germany-UK at Alibaba.com, founder, longstanding expertise in direct and channel sales, IT & telecoms, business development and international trade

Leadership 1

DOĞA MÜREN

International Business Development Director

Over 15 years in Business Development and Marketing Management experience in leading Global Customer Services Outsourcing Service Providers

Leadership 1

GÖKTUĞ OKAN OĞUZ

Chief Marketing Officer

Over 20 years experience in eCommerce, marketing and consultancy in digital transformation, digital marketing and business development, ex-CMO Monster Notebook, founder.

Leadership 1

HENDRIK WEBER

Chief Commercial Officer

Global CX outsourcing leader, ex-Sonos, with over 25 years of industry experience, pioneering innovative CX solutions, fostering high-performing teams and strategic partnerships.

Mahir Tüzün

MAHİR TÜZÜN

CEO, Founder

Over 20 years experience in Management and Operations in domestic and international Call Center and BPO markets, serial founder.

Leadership 1

Mesut Kanberoğlu

Operations Director

Over 30 years in Customer Relations Management, Data Mining, Telephone Sales and Human Resources

Leadership 1

ONUR TOPÇU

Domestic Business Development Director

Over 20 years in Operations and Customer Relationship Management, Business Development, Sales & Marketing in leading BPO leading companies

Leadership 1

ÖZGÜL ÖZBAKIR DUMAN

HR Director

Over 18 years of senior management experience in the Human Resources field of leading domestic and foreign BPO companies.

Leadership 1

SEDEN ÇAĞPAR

Talent Services Director

Over 30 years in Customer Relations Management, Data Mining, Telephone Sales and Human Resources

Leadership 1

SİBEL ERENSOY ESKİN

Domestic Operations Director

Operations Management, Business Development and Customer Relations Management in leading BPO companies for 20 years.

Leadership 1

SUSAN VURAL TİRYAKİ

International Operations Director

Over 20 years experience in the German Call center business including global corporates such as Amazon, ebay and Deutsche Bahn

Leadership 1

Uygur Akkaş

Chief Sales Officer

Over 20 years in Operations and Customer Relationship Management, Business Development, Sales & Marketing in leading BPO leading companies

Advisory Board

Leadership 1

ASLIHAN TAN

Management Coach

Senior Market Professional, Founder of Metis, EX CEO of Teleperformance Turkey with longstanding experience in inbound/outbound call center, technical support, customer interaction & data analytics

Leadership 1

DR. GOKHAN SUNGUN

Finance

CFO, Yupana Inc. Over 25 years international experience in financial and risk management, controlling and auditing, certified in CPA, CIA, CRMA, CCSA, CICP, KGK-BD and SMMM

Leadership 1

REGINA KOERNER

Marketing

CEO at professional-podcasts.com, Ex-Head of Global MarComms Roland Berger / Kearney / Bertelsmann Stiftung More than 20 years experience in branding & positioning, PR and media relations

Leadership 1

UMUR OZKAL

Strategy

CEO at Arvato SCM Longstanding experience in logistics and supply chain industries, business planning and operations management.

Leadership 1

SONER GEDİK

Strategy

Executive Director & CEO, Dogan Holding Over 30 years with Dogan Holding, including IPO, corporate financing and strategy. Previous CFO and Vice Chairman, Hürriyet Media

Client Portfolio

Awards

Awards

ECCCSA 2023

Customer Experience Awards Finalist “Most Effective Improvement Initiative (People & Customers)

Awards

Golden Palm Tree

Turkish Call Center Awards 2023

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