Where we started
Dear Dropbox Team,
On behalf of everyone at ChampsCX, I am delighted to extend a warm welcome ahead of your upcoming visit to our Izmir Innovation Campus. We are truly honored
to host you and share how our partnership can empower Dropbox’s customer experience operations for the future.
At ChampsCX, our vision is clear: Empowering the Flexible Enterprise.
We believe that operational agility, scalability, and trust are the foundation of exceptional customer experiences, and these principles guide everything we do.
For us, this partnership is more than business: it’s a priority. Dropbox represents a relationship we value at the highest level, and we are committed to ensuring your
success through every stage of our collaboration.
During your visit, you will see firsthand how we combine:
The Right Team, The Right Way: A multilingual, pre-screened talent network aligned with Dropbox’s culture and remote-first philosophy.
Operational Reliability: Governance and KPI assurance from Day One, ensuring performance starts green and stays green.
Technology & Infrastructure: Secure, scalable, and AI-powered systems designed for speed, precision, and compliance.
Culture & Engagement: A people-first approach that drives retention, performance, and customer satisfaction.
Our hybrid delivery model which anchored by our Izmir campus and complemented by global remote flexibility; ensures Dropbox can scale confidently without
compromising quality or security. From AI-driven talent matching to omnichannel capabilities and SOC2-ready operations, we are prepared to deliver speed,
scalability, and excellence at every stage of our partnership.
We look forward to welcoming you soon and demonstrating how ChampsCX can help Dropbox achieve its mission of delivering exceptional customer experiences
worldwide.
Warm regards,
Mahir Tüzün
CEO, ChampsCX
Partnering For Growth:
Why champsCX ıs the right Choice
Access to diverse expertise across multiple markets and specializations
Engaged professionals delivering excellence every day
Immediate scalability to meet growing demands
Including strong English, German, Dutch, French capabilities for European markets
ChampsCX isn’t just a CX platform but t’s a transformation engine. ChampsCX leads the future of customer experience with a digital-and-people-first model that empowers global enterprises to scale with agility, consistency, and trust. Our platform fuses AI innovation, flexible talent, and secure infrastructure to deliver excellence at speed, at scale, and without compromise.
ISO 45001 – Occupational Health and Safety Management
System
ISO 14001 – Environmental Management System
ISO 10002 – Customer Satisfaction Management System
ISO 9001 – Quality Management System
ISO 27001 – Information Security Management System
ISO 31000 – Risk Management System
SOC 2 Type II – Trust Services Criteria (in progress)
Boldness
CHAMPS takes notable, effective, and occasionally uncommon actions to ensure our company, product, and service have a direct impact. To us, being bold means thinking outside the box and balancing bravery with a results-driven mentality. Our teams focus specifically on high-impact work and are encouraged to speak out against groupthink during a team project.
Customer Obsession
Customer obsession means Champs is completely and totally dedicated to our clients and talent. We are proactive and consistent in our communication with our clients and talent, and dedicate above-average resources to developing and improving products and services. Our objective is outstanding customer satisfaction via outstanding services.
Ethics & Sustainability
Champs has strong and sustainable principles that guide our decisions and actions. Champs will never betray the idea of doing what is right. This includes making respectful, moral decisions about our relations with our employees, clients, talent, shareholders, and suppliers. Champs is committed to fair wages, strong ESG standards, legal compliance, and long-term stakeholder benefit.
Excellence
Champs is dedicated to consistently striving for excellence by raising internal standards and aiming to outperform competitors at every turn. Our focus on operating at the highest industry standard holds every individual accountable for doing their best work. Champs has also installed rigorous QA and R&D protocols and follows all international standards for quality control to ensure continuous customer success.
Transparency
Champs prides itself on its integrity, openness and honesty toward employees, clients, talent, and stakeholders and shareholders alike. We follow these commitments in our daily operations internally and externally, and make them a top priority in all our communications. Internally, Champs values transparency and keeps employees informed to sustain long-term success.
Accountability
Champs acknowledges and owns up to the responsibility we have to our employees, clients, talent, community, industry, and shareholders. We correct mistakes that may occur and admit when we’re wrong. We are seeing every task and every project through until it is done – and is done well!
Meet our TEAM!
Champs' Work Innovation Campus:
Physical anchor for global agility.
A next-generation hybrid operations hub connecting global teams, fostering culture, creativity, and engagement, driving service excellence, and ensuring seamless partner alignment, all from one integrated physical and digital campus.
A future‑ready operations hub designed with hybrid intelligence and powered by human purpose.
- Located in Izmir
- 10,000 m², 6 floors, hosting 2,000 professionals.
- Acoustically designed workstations with dual-screen setups for on-site work.
- Reliable power and network connectivity for uninterrupted operations.
- Seamless collaboration between on-site and virtual teams.
- Dedicated client briefing rooms, collaborative, development and engagement
spaces. - 24/7 operations supported by redundant systems and secure IT infrastructure.
- Energy-efficient, sustainable design with optimized air quality.
Whether for on-site collaboration or virtual integration, Dropbox gains a physical anchor that guarantees scalability, compliance, and a people-first environment designed for innovation.
Location:
CX Services
Location
- CHAMPS Technology
- NART PLAZA Kavacık Mah. Ruhi Esmer Sok. No: 1 Kat: 5 Beykoz - İSTANBUL