Become our Client
Are you ready to elevate your customer service to the next level?
Partner with CHAMPS CX for a customer experience that sets you apart.
Our expert team is ready to tailor a solution that fits your unique needs, ensuring seamless integration with your operations. Let us handle the complexities of customer service while you focus on growing your business.
Contact us today to explore how we can transform your customer experience journey and drive your business forward!
Our service promise
- optimized operating cost
- lexible on- and off-boarding in urgent situations
- a global team of highly qualified talent, many with higher education and university degrees
- more than a dozen languages spoken, many on a native level
- pre-trained
- performance-monitored
- knows & loves your brand
- pre-trained
- performance-monitored
- knows & loves your brand
Multi-channel
Your customers can reach us on any channel 24/7
SERVICE MODEL IMPLEMENTATION
There is no need to change your customer service model.
CHAMPS is your partner to provide flexible support, allowing you to easily scale up, scale down or adjust your customer experience requirements
Seasonal Needs
Customer Obsession
Revenue Generation
Sustainability
Performance
Talent at glance
13+ Spoken Languages
FAQ
What do you do differently from other CX platforms?
CHAMPS as a platform is like your personal team matchmaker, connecting you with the perfect talent to get your project just right.
Plus, our CHAMPS Academy makes sure our people are top-notch communicators and problem-solvers. And for any questions or updates, we’re always on standby as your go-to for any project hitches, with a dedicated project manager to guide you every step of the way.
How do you train talent prior to assigning talent to projects?
At CHAMPS Academy, we focus on preparing our talent with the skills they need to excel on projects for our clients.
We also ensure that they receive specific training tailored to the unique needs of the roles they’ll be stepping into, or we’ll pre-train them with materials you as our client provide.
Will CHAMPS or us manage the project?
CHAMPS will manage the talent assigned to you so you don’t have to worry about it. We’re your primary touchpoint for everything and everyone involved in your project.
How do we communicate with the talent that CHAMPS provides?
You’re welcome to reach out directly to our talent. However, for efficiency and expertise in handling a variety of scenarios, we advise initiating communication with the Project Supervisor.
Keeping them in the loop ensures the best outcomes. You can connect with talent or a supervisors through phone, email, or chat, whichever you prefer.
Can you commit to specific KPIs?
Certainly! Key Performance Indicators (KPIs) are vital to us—they’re the benchmarks we use to gauge our shared success on projects.
We’ll set these KPIs together, with Champs being happy to provide insights from previous successes to steer us in the right direction.
Can you meet seasonal growth and downsizing demands?
Absolutely
Can you provide switchboard and CRM services if we request them?
CHAMPS Corporate Bundles for clients
Basic Bundle
-
Talent Pool
-
100.000 Voice channels (In-/Outbound) per minute
-
15.000 Writen channels (Email, Chat, Whatsapp, SM) / per case
-
5 Cloud / per head
-
Teramind remote monitoring
Business Bundle
-
Talent Pool
-
100.000 Voice channels (In-/Outbound) per minute
-
Writen channels (Email, Chat, Whatsapp, SM) / per case
Enterprise Bundle
-
Talent Pool
-
100.000 Voice channels (In-/Outbound) per minute
-
E-learning platform
-
100.000 Voice channels (In-/Outbound) per minute
-
600.000 Writen channels (Email, Chat, Whatsapp, SM) / per case
-
100 Cloud / per head
-
Teramind remote monitoring
-
Azure VDI
-
Teramind DLP
